Frequently Asked Questions

TO & FROM AIRPORT
Skytrain– From the airport to Waterfront station. This will take 25mins journey time and cost approximately $9.00CAD per person. You will need to walk from Waterfront station to the hotel, which is about 4-5 minutes.
Taxi– From the airport to the hotel will take 25-30mins journey and cost $35-40CAD.

TO & FROM CRUISE SHIP TERMINAL (Canada Place)
Taxi– From Cruise ship terminal (Canada Place) to the hotel will take 5-7mins journey and cost $7-10CAD. (we recommended this option if you have lots of or heavy luggage).
Walk– From the Cruise ship terminal (Canada Place) to the hotel will take 12-15minutes walk. 

NEAREST SKYTRAIN STATION
Waterfront Station. A short 4-5 Minute walk to the hotel.

CHECK IN / CHECK OUT TIMES
Our guaranteed check in time (access to the room) is anytime from 3pm on the day of arrival. If you arrive before this time and the room is not ready. We can store your luggage for you whilst you explore the city and your room will be ready at 3pm.
Our check out time is at 11am. Please vacate your room by this time so that we are able to clean and service the room for the next guest. If you need, we can store your luggage free of charge, after 11am whilst you explore the city and pick them up when you return.

PARKING
We have limited on-site parking. Due to the limited spaces they are given on a first in basis. We do not reserve them. If a space on-site is available the cost will be $20CAD (excluding tax) per night.
Should a space not be available on your arrival, we will give you directions and a discount code for a public car park, located less tan 100m from the hotel on the same street (Homer street). The daily cost for this lot is $15.00

 ACCESSIBILITY
Keeping in the “Victorian” theme, we are stair access only, there is no elevator. We have a total of 3 floors. Staff is available to handle guest luggage, to and from guest rooms.

SHARED BATHROOMS
These rooms have the words “Shared Bathroom” in the room title. All other guest rooms have their own en-suite washrooms.
These Shared bathroom room types have their own sink, full mirror, hairdryer and bath robes.
There are 3 washrooms for 8 guest rooms on each floor (level 2 & 3). Each washroom is fully refurbished, modern and for the private sole use with a lock on each. We rarely have guests tell us they have had to wait to utilize the bathroom.

BREAKFAST
A light continental breakfast is included in your room rate (no extra cost). The service is open from 7am-9am each morning. Items on offer are; Corn flakes, fruit salad, yogurt, tea and coffee as well as an array of baked goods delivered fresh from Faubourg French Bakery each morning (consisting of bread, croissants and assorted Danishes). Guests are welcome to eat in the breakfast area and we provide trays if you choose to eat in your room.

MONEY EXCHANGE / CURRENCY
The Canadian Dollar is used in Vancouver, Canada.
Some places will accept US Dollars however we do recommend that you have some Canadian money with you.
The closest store to exchange money is Gastown Collectables, which is a short 2-3 minute walk from the hotel, just off the corner of Pender and Richards Streets (525 W Pender St, Vancouver, BC V6B 1V5).
We are unable to exchange money at the hotel desk.

PAYMENT
We require a valid credit card and picture ID for check-in. The hotel accepts Visa, MasterCard and American Express credit cards.

LOCATION, LOCATION, LOCATION
Virtually all downtown locations are within walking distance. The hotel is very close to Gastown, Yaletown and Chinatown. Rogers Arena and BC Place are less than a 10 minute walk from the Victorian.
The Simon Fraser Campus and Vancouver Convention Center are also short walks from the hotel.
The ViaRail/Amtrak station is a 20 minute walk or $10.00 cab ride.

There are dozens of great restaurants nearby and we have a list of our favorites at our front desk.