Early / Late Arrival procedure + Bag storage
- Check-in time + Check-out time
- Our check-in time (access to the room) is anytime from 3pm on the day of arrival. If you arrive before this time and the room is not ready, we can store your luggage free of charge for you whilst you explore the city and your room will be ready at 3pm.
- Our check out time is at 11am. Please vacate your room by this time so that we are able to clean and service the room for the next guest. If you need, we can store your luggage free of charge, after 11am whilst you explore the city and pick them up when you return.
- Late Arrival
- We have a 24 hours Reception. Someone will always be at the front desk to check you in. If you already know you will have a late arrival, please let us know, we will appreciate.
Check-in procedure + Payment
- Guests are required to show physically a photo identification and a valid credit card upon check-in. ( 2 pieces of ID). The hotel accepts Visa, MasterCard credit cards.
- Please note that all Special Requests are subject to availability and additional charges may apply.
- The minimum age for check-in is 19” (unless accompanied by an adult).
- Please note, debit cards are not accepted to make a reservation
Cancellation
- 24 hours cancellation policy. A charge of one-night stay + taxes will be applied to the credit card if the reservation is cancelled within 24 hours of the original check-in time (or in case of a NO SHOW).
Accessibility
- We have a total of 3 floors. Guests are invited to make use of an elevator to access our hotel’s 3 floors. Staff is available to handle guest luggage to and from guest rooms. There is no wheelchair access from the hotel to the on-site parking lot.
Pets
- Pets are not allowed.
Smoking / Vaping Policy.
- All the rooms and interior public areas are non-smoking / non-vaping.
Parking
- We have limited on-site parking. As a result, they are allocated on a first come first served basis. We do not reserve them. If a space on-site is available, the cost will be $25 CAD plus tax) per night.
- When you arrive at the hotel, pull up to our passenger zone in the front of the hotel and come up the stairs to reception. From here we can tell you if we have a space or not. If we do, we will process the payment and give you access. If not, we will give you written directions to other carpark close-by in the area.
- If no parking spaces are available upon your arrival, we will provide directions to Precise Park Link at The Post Building, just a 3-minute walk from the hotel on Hamilton Street. The parking fee at Precise Park Link is $25 CAD; however, prices may vary during special events such as concerts, as determined by their administration.
Extra Services
- We offer a laundry service for $35 CAD (including taxes) per load
- Complimentary High speed Wi-Fi is provided
- Help from Front Desk to book tours + carry luggage
Room Rate – Children
- The Room rates are based on 2 adults.
- Any extra adult will be charged $20 CAD + tax per night.
- Adding a Rollaway bed is an extra charge of $25 CAD + tax per night
- Children: 12 years old or younger.
Noise
- Please note this is a historic hotel, located in the heart of Downtown Vancouver and on occasion the street noise can sometimes be distracting. We offer free ear plugs at the desk upon request.
Directions
- To and from the Airport
- Skytrain – From the airport to Waterfront station. This will take 25mins journey time and cost approximately $9.00 CAD per person. The airport station is near the Fairmont Airport Hotel. From waterfront station you will need to walk to the hotel, which is about 4-5 minutes.
- Taxi – From the airport to the hotel will take 25-30 mins journey and cost $40-$45CAD.
- From and to the Cruise Terminal
- Taxi – From Cruise ship terminal (Canada Place) to the hotel will take 5-7mins journey and cost approximately $10-15 CAD. (We recommend this option if you have lots of or heavy luggage).
- Walk- From the Cruise ship terminal (Canada Place) to the hotel will take 12-15 minutes walk.”
- Nearest Skytrain Station
- Waterfront Station. A short 4-5 Minute walk to the hotel.
Money Exchange / Currency
- The Canadian Dollar is the official currency of Canada.
- Most places will accept US Dollars, however we recommend that you convert your US money at a currency exchange or use your credit or debit cards.
- We do accept US Dollars or Foreign Funds
- The currency exchange is a much better place to convert US to Canadian currency
- The closest store to exchange money is Gastown Collectables, which is a short 2-3-minute walk from the hotel, just off the corner of Pender and Richards Streets (525 W Pender St.
Location
- Virtually all-downtown locations are within walking distance.
- The hotel is very close to Gastown, Yaletown and Chinatown. Rogers Arena and BC Place are less than a 10-minute walk from the Victorian.
- The Simon Fraser Campus and Vancouver Convention Center are also short walks from the hotel. The Via Rail/Amtrak station is a 20-minute walk or $15.00 – $ 20.00 cab ride.
- There are dozens of great restaurants nearby and we have a list of our favorites at our front desk.